There are likely multiple reasons for this. Here are some initial checks:-

1. Are you a legacy customer from the old champcity.com website, or have already setup your app account?

2. Did you use the wrong email address which is not associated with your current account?

3. Do you currently have a program running on your account?

If you answered yes to any of the above, please message us below and we will get back to you as soon as possible.